At Sunnah By K, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return and exchange policy below:

1. Eligibility for Returns and Exchanges

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, you are eligible for a return or exchange. Please notify us within 7 days of receiving your order.
• Custom Orders: Unfortunately, custom-made or personalized items are non-refundable unless they arrive damaged or defective.

2. Conditions for Returns

• Items must be unused, in their original condition, and in the original packaging.
• Returns must be initiated within 7 days of delivery.

3. Process for Returns

• Contact us via email or the contact form on our website to initiate a return.
• Include your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect item.
• Once approved, you will receive instructions on how to return the item.

4. Refunds

• Refunds will be processed once we receive and inspect the returned item.
• Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

5. Exchanges

• If you wish to exchange an item, please contact us within 7 days of delivery.
• Exchanges are subject to availability. If the requested item is unavailable, we will offer an alternative or a refund.

6. Shipping Costs

• The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
• For exchanges, we will cover the cost of shipping the replacement item back to you.

7. Non-Returnable Items

• Custom-made or personalized items.
• Items that show signs of use, wear, or damage caused by the customer.